Accessibility Statement for Waste Disposal Westminster

Waste Disposal Westminster is committed to providing an accessible and inclusive online experience for all residents, businesses, and visitors who use our waste disposal and recycling information and services. We want everyone to be able to find, understand, and use our content about accessible waste disposal in Westminster, regardless of ability, device, or assistive technology.

Our commitment to accessibility

We aim for our website and digital services to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are recognised as the international standard for improving web accessibility. By following WCAG 2.1 AA, we work to ensure that our information on waste disposal in Westminster is perceivable, operable, understandable, and robust for as many users as possible.

Screen-reader support

The website is designed to support people who use screen readers and other assistive technologies. We use clear page structures, headings, and text alternatives for non-text content wherever possible. Our aim is that users can understand key information about collection times, recycling points, bulky waste, and other waste disposal Westminster services through audio feedback alone.

We avoid relying solely on colour or visual cues to communicate important information. Where images are used to support content, we aim to provide meaningful text alternatives so that screen-reader users can access the same information.

Keyboard navigation

The site is built to be navigable using a keyboard, without the need for a mouse. Users should be able to move through the page, access menus, and activate buttons or forms using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and Space keys.

We make every effort to ensure that the focus order is logical, that visible focus indicators are present, and that interactive elements for waste disposal booking or enquiries can be used comfortably with a keyboard alone.

Text, layout, and readability

We aim to use clear, plain language when describing our accessible waste disposal services in Westminster. Paragraphs and headings are structured to support ease of reading and to help users skim and locate the information they need quickly, such as how to arrange accessible collections or find local recycling points.

We design pages so that text can be resized using browser tools without loss of content or functionality. We also keep contrast between text and background under review to support users with low vision.

Compatibility with assistive technologies

Our website is intended to work with a range of modern browsers, devices, and assistive technologies. This includes common screen readers, screen magnifiers, and voice recognition software. We test new features and key waste disposal Westminster pages to help maintain accessibility as content changes.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our website, especially high-use pages related to waste disposal booking, collection schedules, and service updates in Westminster. When issues are identified, we prioritise fixes based on impact and frequency of use.

Some older content or documents may not yet fully meet WCAG 2.1 AA standards. We are working to update or replace these over time, focusing on content that is essential for accessing waste disposal services.

Contact for accessibility requests

If you experience any difficulty using our website, or if any part of our waste disposal Westminster information is hard to access, we want to hear from you. This includes issues such as problems with screen-reader access, keyboard navigation, contrast, text size, or understanding the content.

You can contact us to request information in a more accessible format, such as large print, audio, or easy read, or to ask for support with using our online services. Please provide details of the content you are trying to access and describe the issue you are facing so we can respond as effectively as possible.

We review all feedback carefully and use it to improve accessibility for everyone who relies on our waste disposal Westminster services.